Return & Refund Policy

At Whispers Fragrance, we want our customers to have the best shopping experience. We carefully check and pack every order before dispatch to ensure that your product reaches you safely.

Returns & Exchanges

Due to the personal nature of fragrance products, we do not accept returns or exchanges for products that have been opened, used, or sprayed.

However, we offer replacement in the following cases:

• You received a damaged product
• You received the wrong product
• The product was damaged during delivery

Reporting an Issue

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Order number
• Clear pictures/videos of the received product
• Details of the issue

Our team will review your request and assist you accordingly.

Replacement Policy

If your claim is approved:

• We will arrange a replacement product.
• Replacement will be provided for the same product ordered (subject to availability).
• Delivery charges for approved replacement cases will be handled by Whispers Fragrance.

Refund Policy

Since we offer Cash on Delivery (COD), refunds are only applicable in approved cases where replacement is not possible.

Approved refunds will be processed through a suitable payment method after confirmation.

Damaged Parcel

Customers are requested to check the parcel condition at the time of delivery. If the package appears damaged, please contact us immediately.

Order Cancellation

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

Wrong Address or Failed Delivery

Customers are responsible for providing correct delivery details.

Orders returned due to incorrect address, unavailable customer, or refusal without a valid reason may not be eligible for refund or replacement.

Contact Us

For any return or replacement request, contact us:

Whispers Fragrance

📧 Email: whispersfragranceofficial@gmail.com

📱 WhatsApp: +92 324 7904596