Shipping Policy

1. Delivery Coverage

• We deliver perfumes to all major cities and towns in Pakistan using trusted courier partners.

2. Delivery Time

• Estimated delivery time is 2 to 7 working days, depending on your location.

• Orders are processed within 24–48 hours after confirmation.

3. Order Confirmation

• Our team may contact you via phone call or SMS to confirm your order before dispatch.

• If we are unable to reach you, your order may be delayed or cancelled.

4. Shipping Charges

• Shipping charges (if applied) will be shown at checkout.

• COD handling charges and shipping fees are non-refundable.

5. Incorrect Address or Contact Details

• Customers are responsible for providing accurate shipping information.

• If a parcel is returned due to incorrect or incomplete address / phone number, the customer may need to pay reshipping charges.

6. Courier Delays

• We are not responsible for delays caused by courier service issues, weather conditions, public holidays, or unforeseen situations.

7. Lost or Damaged Parcels

• If your parcel is lost or arrives damaged, please report it within 24 hours through our Shopify Contact Us page.

• Proof such as parcel photo/video + order number may be required.

8. COD Order Refusal

• If a customer refuses to accept a COD parcel without a valid reason, we reserve the right to:

  • Block future COD orders

  • Take strict action against repeated fake or refused orders

9. Tracking Information

• Once your order is dispatched, tracking details (if available) will be shared via SMS or order notification.

Need Help?

For questions or support, contact us anytime through our Shopify Contact Us page.